Natalie Chisam

Natalie Gunn-Chisam is the Director of Sales & Marketing for Omega Senior Living, where she leads the organization's sales and marketing strategy across a growing portfolio of senior living communities. Working closely with Executive Directors, Sales Directors, and home office leadership, Natalie helps communities strengthen occupancy, elevate the customer experience, and build high-performing sales cultures centered on service, preparation, and meaningful relationships.

With more than a decade of senior living leadership experience, including roles in healthcare marketing, community sales leadership, sales strategy, operations, and as an Executive Director, Natalie brings a well-rounded perspective to every community she supports. Her experience leading both operations and sales allows her to understand the challenges communities face while developing practical strategies that produce measurable results.

Natalie oversees Omega Senior Living's sales and marketing initiatives, including occupancy strategy, sales coaching, referral growth, marketing alignment, CRM processes, sales standards, training, and performance accountability. She works alongside community leadership teams to ensure every aspect of the resident journey, from the first inquiry to move-in, reflects Omega Senior Living's commitment to exceptional service and hospitality.

A significant part of Natalie's role is spent visiting communities throughout the organization, coaching teams in person and helping them prepare for success. She believes that exceptional tours begin long before a prospective resident walks through the front door. By establishing consistent sales standards, strengthening operational readiness, and developing confident, knowledgeable teams, she helps communities create welcoming experiences that build trust with prospective residents and their families.

At the heart of Natalie's leadership is a simple philosophy: meaningful relationships begin with listening. She encourages sales teams to ask thoughtful questions, understand each family's unique needs, and guide conversations with empathy rather than pressure. Her focus on coaching, operational excellence, and relationship-driven leadership helps ensure every Omega Senior Living community is equipped to deliver an exceptional experience for the people they serve.